Shipping Policy

Shipping Policy

AvyToyz ships orders within serviceable PIN codes in India. Shipping options and charges are shown during checkout after the customer enters the delivery address.

Shipping charges

  • Standard shipping: ₹99
  • Free shipping: available on eligible prepaid/COD orders above ₹999 unless a special bulk quote applies.
  • COD: Cash on Delivery is currently enabled. COD availability may depend on courier support for the delivery PIN code. If COD is unavailable for a PIN code, AvyToyz may contact the customer for an alternate payment method.

Order processing and dispatch

  • Order processing time: 1–2 working days after order confirmation.
  • Dispatch days: Monday to Saturday, excluding public holidays and courier non-working days.
  • Daily cut-off: Orders received before 2:00 PM may enter same-day processing where stock and courier pickup are available. Orders received after 2:00 PM are processed from the next working day.
  • Bulk/return-gift orders: standard bulk packs usually dispatch in 2–5 working days; customised hampers may take 5–7 working days after final confirmation.

Estimated delivery timelines

  • Metro cities: usually 3–5 working days after dispatch.
  • Tier-2 and regular serviceable locations: usually 4–7 working days after dispatch.
  • Remote, North-East, island, border or extended delivery areas: usually 7–12 working days after dispatch.
  • Delivery timelines are estimates and may change because of courier load, festivals, weather, strikes, local restrictions or operational delays.

Serviceable locations and PIN-code restrictions

AvyToyz ships only to Indian addresses that are serviceable by available courier partners. Some PIN codes may not support COD, bulky items, fragile items or return pickup. If an address is not serviceable, AvyToyz will contact the customer to modify the address, change the delivery method or cancel/refund the order where applicable.

Tracking process

Once the order is packed and handed to the courier, tracking details will be shared by email/SMS/WhatsApp where available. Customers can also check order status from My Account or contact support with the order number.

Failed delivery and reattempts

  • Courier partners usually attempt delivery more than once, depending on the courier and PIN code.
  • If the customer is unavailable, the courier may call or mark the delivery as failed/reattempt pending.
  • If the package returns to origin because of repeated failed attempts, wrong address, unreachable phone or refusal, AvyToyz may deduct forward/return shipping costs from any eligible refund.

Address changes

Address changes can be requested before dispatch by emailing avytoyz@gmail.com or messaging WhatsApp support with the order number. Address changes after dispatch are subject to courier approval and may not always be possible.

Shipment damage or missing items

If a shipment arrives visibly damaged, customers should take photos/videos of the outer package before opening and contact AvyToyz within 24 hours of delivery. For missing items or damaged products, customers should share the order number, unboxing photos/video and product images so AvyToyz can investigate with the courier and arrange replacement/refund where applicable.

Lost package procedure

If tracking shows no movement beyond the expected timeline, AvyToyz will raise an investigation with the courier. Resolution may include delivery follow-up, replacement shipment or refund after the courier confirms loss/non-delivery.

Split shipments

Orders containing multiple products or bulk quantities may be shipped in more than one package. Customers will be informed where separate tracking details are available.

Courier escalation

For delivery problems, contact AvyToyz support first with the order number. AvyToyz will coordinate with the courier partner. Customers may also receive courier calls/SMS for delivery coordination.

Contact

Email: avytoyz@gmail.com
WhatsApp: +91 8698663259

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