Cancellation Policy

Cancellation requests should be raised as early as possible after placing an order.

Before dispatch

Orders can usually be cancelled before packing/dispatch by contacting AvyToyz with the order number.

After dispatch

Once an order has been dispatched or handed to the courier, cancellation may not be possible. Customers may need to follow the return/refund process after delivery, subject to eligibility.

COD orders

Repeated refusal of COD orders or unreachable contact details may lead to cancellation of the order and possible restriction of future COD availability.

Bulk/return-gift orders

Customised or bulk return-gift orders may not be cancellable after confirmation, procurement, packing or customisation has started.

Refunds for cancelled prepaid orders

Approved prepaid-order refunds will be initiated to the original payment method or another agreed method, subject to payment-gateway/bank timelines.

For cancellation support, email avytoyz@gmail.com or WhatsApp +91 8698663259.