Return and Refund Policy

Return and Refund Policy

At AvyToyz you can request a return within 7 days of delivery. This policy explains exactly what is covered, how to request a return, and how and when refunds reach you.

1. Return window (deadline)

  • You must raise a return/exchange request within 7 days of the delivery date shown in tracking.
  • For items damaged in transit, please also share unboxing photos/video within 24–48 hours of delivery so we can raise a courier claim.
  • Requests raised after 7 days cannot be accepted, except where a confirmed manufacturing defect is reported with a video within the window.

2. What can be returned (eligibility)

  • Product is unused, in its original packaging, with all accessories, parts, manuals and freebies intact.
  • Order number/invoice is available.
  • Damage, defect, wrong item or missing-parts cases are eligible even if packaging was opened, provided proof (photos/video) is shared.

3. What cannot be returned

  • Custom/personalised return-gift hampers and bulk/quotation-based orders (made to order), except for transit damage or manufacturing defect reported with unboxing video.
  • Baby contact items (such as rattles) once their inner hygiene packaging is opened, unless defective.
  • Products damaged by misuse, water, battery leakage after use, or normal wear and tear.
  • Free gifts or combo items received free with an order.

4. Opened products

Opened items are not eligible for change-of-mind returns. They remain fully eligible where the product is defective, damaged, incomplete or not what you ordered — just share a short video/photos of the issue.

5. Battery-operated and electronic toys

  • Test the toy on arrival. If it is dead on arrival (DOA) or stops working within the 7-day window under normal use, share a short video — we will arrange a replacement first; if a replacement is not available, we will issue a full refund.
  • Damage from wrong battery insertion, mixing old/new batteries, water exposure or forced parts is not covered.

6. Missing parts or accessories

Check the contents against the product page on delivery. If something is missing, tell us within 7 days — we will ship the missing part free. Where the part is not separately available, we will replace the product or refund you in full.

7. Damaged in transit

Photograph the outer box before opening if it looks crushed or wet, and take an unboxing video. Share both within 24–48 hours. We will arrange a replacement or full refund — including shipping — at no cost to you.

8. Wrong item delivered

Received something else? Keep it unused and tell us within 7 days. We will pick it up free of cost and send the correct item, or refund you in full if it’s unavailable.

9. Return shipping — who pays

  • Our fault (damage, defect, wrong item, missing parts we cannot supply): return shipping is free — we arrange reverse pickup, or reimburse standard courier charges with a receipt where pickup is unavailable.
  • Change of mind (unused item, original packaging): the return is accepted, but the customer ships the item back at their own cost to the return address shared by our support team. The original ₹99 shipping fee is not refundable in this case.

10. Pickup and self-shipping

Reverse pickup depends on courier coverage for your PIN code. If pickup is not available, we will share the return address on WhatsApp/email; please use a trackable courier and share the docket/tracking number.

11. Exchanges

Prefer another toy? Exchanges are welcome within the same 7-day window for unused items, subject to stock. Any price difference is paid by the customer or refunded by us as applicable.

12. Refund timelines

  • Inspection & approval: within 48 hours of the returned item reaching us.
  • Refund initiation: immediately on approval — you will get a confirmation on WhatsApp/email.
  • Settlement: typically reflects within 5–7 working days (occasionally up to 10, depending on your bank/UPI app).

13. How COD refunds are paid

Since Cash on Delivery has no original online payment to reverse, we refund COD orders by UPI (GPay/PhonePe/Paytm) or bank transfer (NEFT/IMPS). Our team will collect your UPI ID or account details at the time of approval — we never ask for OTPs or card details.

14. Cancellations and refused deliveries

  • Cancel before dispatch: refund is handled as per our Cancellation Policy.
  • Once dispatched, an order cannot be cancelled. If a delivery is refused or returned to origin, any refund due will be made after the item reaches us, minus forward (and, where charged by the courier, return) shipping costs as per the Shipping Policy.

15. Custom and bulk orders

Custom hampers and quotation-based bulk orders are made to your specification. They cannot be returned or cancelled once confirmed, except for transit damage or manufacturing defect reported with an unboxing video within 48 hours of delivery. We always share contents and photos before dispatch for your confirmation.

16. How to request a return (3 quick steps)

  1. WhatsApp +91 8698663259 or email avytoyz@gmail.com with your order number.
  2. Share photos/video of the issue (or photos of the unused item with its packaging).
  3. We confirm approval and arrange pickup or share the return address; your refund or replacement follows the timelines above.

Questions about this policy? Message us — we’re happy to explain anything before you order.

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